Delivery
Every Revvi we sell is built and safety-checked by our team before it leaves us, so it arrives ready to ride. Here is how delivery and collection work.
Delivery options
| Option | Cost | How long |
|---|---|---|
| Standard UK delivery | Free | 2–4 working days |
| Click & Collect from our Poole showroom | Free | Ready in [add time, e.g. 1 working day] |
The delivery method and any cost are shown at checkout before you pay.
How delivery works
- You order. You will get an order confirmation by email straight away.
- We build and check it. Your bike is assembled and safety-checked by our workshop team.
- We send it. We dispatch with [add carrier name] and email you [tracking details / a delivery date].
- It arrives. Delivery is to the address you gave at checkout. [Add whether someone needs to be in / signature required.]
Delivery before Christmas
Order by Thursday 18 December and we will get it to you before Christmas Day. After that date we cannot promise delivery in time, so please get in touch and we will do our best.
Where we deliver
We deliver free to addresses in mainland UK. [Add details for the Scottish Highlands, islands, Northern Ireland and anywhere outside the UK, including any extra cost.]
Click & Collect
Prefer to pick up in person? Choose Local pickup at checkout and we will email you when your order is ready.
- Where: [add showroom address], Poole, Dorset.
- Opening hours: [add opening hours].
- Bring with you: your order confirmation email and [photo ID].
When your bike arrives
- Check the box for any damage and tell us within [add number] days if something is wrong.
- Charge the battery fully before the first ride, following the instructions in the box.
- Make sure your child has a helmet, and check the size against our Size & Fit guide.
Swaps and returns
Bought the wrong size? You have 30 days to swap it. [Add conditions, e.g. the bike must be unused and in its original packaging, and who pays for return carriage.] To arrange a swap or a return, contact us with your order number.
Delivery questions
Can I change my delivery address after ordering?
Contact us as soon as possible with your order number. If the bike has not been dispatched we can usually change it.
Can I track my order?
[Add tracking information: we email you a tracking link when your bike is dispatched.]
What if I am out when it arrives?
[Add what the carrier does: leaves a card, redelivers, or leaves it with a neighbour.]
Who do I contact about a delivery?
Call us on the number at the top of the page, or use the Contact link in the menu.